Overview

A Custom Tracking Domain enhances your email deliverability and ensures better branding by allowing you to track email opens, clicks, and interactions under your domain instead of a shared tracking domain.

Benefits of a Custom Tracking Domain

• Improved Deliverability: ISPs trust personalized tracking links more than shared ones.
•  Better Branding: Emails appear more professional when links match your domain.
•  Reduced Spam Risks: Avoids tracking links from getting flagged as phishing attempts.

Step-by-Step Guide to Setting Up a Custom Tracking Domain

Step 1: Access Aviso Sales Engagement Settings

1.  Log in to your Aviso account.
2.  Navigate to Settings>Company Settings.
3. Click on Custom Tracking Domain under Company Settings.

Step 2: Configure Your Custom Tracking Domain

1.  Choose the email account for which you want to configure a custom tracking domain.
2. Copy the unique tracking domain value provided by Aviso.

Step 3: Update DNS Settings in Your Domain Provider

1.  Log in to your domain provider’s control panel (GoDaddy, Cloud flare, Name cheap, etc.).
2. Navigate to DNS Management.
3.  Add a CNAME Record with the following details:
   • Host: trk (or any preferred subdomain name)
   • Value: Paste the tracking domain value copied from Aviso.
4.  Click Save and wait for DNS propagation (this may take up to 24 hours).

Step 4: Verify and Activate in Aviso

1. Return to Aviso’s Custom Tracking Domain section.
2. Click Verify to confirm the setup.
3.  If verified, save the settings, and your custom tracking domain is now active!

Troubleshooting Common Issues

• Verification Failed? Ensure the CNAME record is correctly set and DNS propagation is complete.
• Tracking Not Working? Check that the tracking domain is properly linked in Aviso.
•  Emails Landing in Spam? Ensure SPF, DKIM, and DMARC are correctly set up for your domain.