In the Manage Responses module, you can define predefined responses to common customer questions, such as those related to pricing structures, product features, or support options. This enables sales reps to quickly access accurate and consistent information during their calls, improving the customer experience and ensuring that reps have the necessary tools to address frequently asked questions confidently.

To create pre-defined responses, follow these steps:

1. Log in to Aviso and from left hand side menu, select Admin.
2. Under Realtime Coaching, select Manage Responses.
3. A list of recommended responses will be displayed.
4. To create a new response, click +Add Response.
5. The Create Response page will open up, enter the following information:
   1.  Checklist Name: The name of the checklist.
   2. Checklist Items: List of items that you need to add in the checklist.
   3. Activate when deal stage is: The deal stage when you want the checklist to be activated.
   4. Activate when deal type is: The deal type for which want the checklist to be activated.
6. Once you have entered the desired info, select Create.